Submit a return request

In order to submit a request, you will need to log into your account. Click the profile icon in the top right corner of the MOR website and then request a return.

1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return.
6. Select a return reason and add a note for the MOR team.

If your return request is approved and requires shipping, then you will receive an email within 5 business days of your request with shipping instructions and a return shipping label. After the product is returned, you will receive a refund. Refunds may take up to 14 days to process.

Please keep in mind that returns and exchanges must be shipped within 3 days of receiving your return label in order to be eligible for the return or exchange. We strictly do not make exceptions.

Be sure to add “mor@morcollections.com" to your White List/Safe Sender List to ensure you receive our emails. 

Click here for more information on our return and exchange policy.