Frequently Asked Questions

Domestic Orders:

  • We offer FREE standard shipping on orders over $250 within the contiguous USA; otherwise it's $10.
  • We offer the option for 2-day priority shipping for $25 within the contiguous USA. Orders take two business days after processing.

International Orders:

  • For other international addresses, MOR offers standard shipping for $35. Please note customs, tax and duty fees may be applied.

*Please note that all processing times are estimates and may be subject to change.*

Most MOR Collections' orders, including 2-day and other expedited shipping methods, typically ship within 2 to 3 business days (excluding weekends and holidays) after an order has been placed.

During times of high order volume, fulfillment time may be extended.

You may be asked to verify additional information if your order has been system flagged. We are not responsible for additional delays if an order has been flagged.

For destinations within the contiguous US, MOR Collections' product orders via standard shipping typically take 3 to 8 business days to be delivered after the order has been shipped. This excludes weekends and holidays.*

Packages are shipped after they have been fulfilled. Most orders take to 2 to 3 business days to be fulfilled once an order has been placed.

You may get your order in as few as 2 to 3 business days by upgrading your shipping at checkout.

*Some exceptions may apply. Exceptions are indicated in each respective product description if applicable.

Currently we ship to the contiguous USA, Canada, U.K., and Australia. To place an international order outside of the these locations, email us your order details, full name, phone number, and shipping address to and our team will be in touch with you within 2 to 3 business days.

Please note customs, tax and duty fees may be applied.

MOR Collections accepts returns of unworn and unused product within 7 days of you receiving your order for orders within the contiguous US.

For orders within the contiguous US, if you are dissatisfied with your MOR Collections purchase, you are welcome to return it for a refund.

From the date you receive your order (the date listed as delivered on your tracking number), you have 7 days to return your item(s) for either a refund to your original payment method or for a store credit.

  • Request Store Credit - FREE. We will provide you with a gift card for the original purchase price of your order.
  • Request Refund to Original Payment Method - A $10 shipping fee applies which will be deducted from your refund. A refund will be processed via the same method of payment used to make the original purchase.

Returns must be shipped out within 3 days of receiving your return label via email (as shown on your tracking number).

If you return a package 4 or more days after receiving your return label via email (as shown on your tracking number), we will not be able to provide a refund and will ship you back the item(s) you returned.

You may return an item purchased from MOR Collections provided that it has not been damaged, soiled, washed, altered, or worn and that all labels and tags are attached. Items must be returned in the original packaging. We reserve the right to reject any items which do not follow these guidelines. We are not liable for any damages caused to the product during transit.

The below items and orders are considered FINAL SALE and are not eligible for return or exchange:

  • All international orders, outside of the contiguous US (Hawaii, Alaska, etcc)
  • All bags and clutches
  • Sale items
  • Items altered by Hemster
  • Original shipping costs are not eligible for refunds

For instructions on how to make a return, please see FAQ “How do I return an item?”

Click here to start a return. Our team will be in touch within 5 business days of receiving your inquiry.

To start an exchange, please click here. Our team will be in touch within 5 business days of receiving your inquiry.

Purchases of items in the “sale” section are FINAL and cannot be returned or exchanged.

We can change or cancel an order so long that it has not been shipped yet. Please contact and one of our representatives will do their best to accommodate your change.

You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up to 10 business days for your package to scan in transit.

If you did not receive your package, please confirm the shipping address and check other possible locations around the delivery area where the package could’ve been dropped or received by someone else.

Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 3 business days after the package is marked as delivered. If the package doesn’t arrive after 3 business days, please reach out to our customer service team no later than 10 business days after delivery and we will find a solution.

Please note that the customer will be responsible for any fees associated with a delivery address entered incorrectly.

If you are unsure of what size will work for you, please check out our size guide or fill out the contact form and one of our stylists can help you!

Every MOR Essential Blouse has adjustable hooks in the back that allow it to mold perfectly to different body types. In case alterations are required beyond this, all of our blouses are designed with 1 to 2 inches of extra material inside the blouse.

Yes, for custom bridesmaids or groomsmen outfits, please email or fill out this form and our team will be in touch within 72 hours.

For any custom measurement orders, please email Please note additional charges may apply.