Frequently Asked Questions

Domestic USA Orders:

  • We offer FREE standard shipping within the contiguous USA. No minimum required!
  • We offer the option for 2-day priority shipping for $25 within the contiguous USA. Orders take two business days after processing.

International Orders:

  • Free international shipping for orders over $150 USD, otherwise $25 USD.
  • Please note customs, tax and duty fees may be applied on all international orders.

*Please note that all processing times are estimates and may be subject to change.*

Most MOR Collections' orders, including 2-day and other expedited shipping methods, typically ship within 2 to 3 business days (excluding weekends and holidays) after an order has been placed.

During times of high order volume, fulfillment time may be extended.

You may be asked to verify additional information if your order has been system flagged. We are not responsible for additional delays if an order has been flagged.

For destinations within the contiguous US, MOR Collections' product orders for ready to ship items via standard shipping typically take 3 to 8 business days to be delivered after the order has been shipped. This excludes weekends and holidays.*

Packages are shipped after they have been fulfilled. Most orders take to 2 to 3 business days to be fulfilled once an order has been placed.

You may get your order in as few as 2 to 3 business days by upgrading your shipping at checkout.

*Some exceptions may apply. Exceptions are indicated in each respective product description if applicable.

Currently we ship to the contiguous USA, Canada, U.K., India, South Africa, Mauritius, Fiji, Malaysia, New Zealand, Norway, Singapore, France and Australia. To place an international order outside of the these locations, email us your order details, full name, phone number, and shipping address to mor@morcollections.com and our team will be in touch with you within 2 to 3 business days.

Please note customs, tax and duty fees may be applied.

Share details about your shipping policies, item returns, or customer service.

Don't 100% love the item you purchased? That's okay!

We offer returns and exchanges for eligible items within 5 days of delivery receipt for orders within the continental US.

There will be a $15 shipping fee for all returns. Exchanges and returns for store credit are complimentary. Click here to start a return and here to start an exchange.

Available for exchange only: The below items and orders are eligible for exchange only and are not available for return:

  • Sale items

The below items and orders are considered FINAL SALE and are not eligible for return or exchange:

  • All international orders, outside of the contiguous US (Hawaii, Alaska, Canada, etc.)
  • All made to order items
  • Original shipping costs and taxes or duties are not eligible for refunds

Please note, from the date you receive your order (the date listed as delivered on your tracking number), you have 5 days to request a return or exchange. Returns and exchanges MUST be shipped out within 3 days of receiving your return label via email (as shown on your tracking number). We strictly do not make any exceptions.

If you return a package 4 or more days after receiving your return label via email (as shown on your tracking number), we will not be able to provide a refund, store credit, or exchange and will ship you back the item(s) you returned.

An item purchased from MOR Collections is considered eligible for a return or exchange provided that it has not been damaged, soiled (including but not limited to deodorant or makeup stains, missing items, broken closures, rips, etc.), washed, altered, or worn and that all labels and tags are attached. Items must be returned in the original packaging. We reserve the right to reject any items which do not follow these guidelines. We are not liable for any damages caused to the product during transit.

Refunds or credits will not be processed until the items are returned and inspected by MOR. Refunds are generally processed within 14 business days of when the returned item is received at our warehouse, subject to any shorter refund period which is mandated by applicable law.

Sale items are FINAL and cannot be returned or exchanged.

We can change or cancel an order within 24 hours of the order being placed. Please contact mor@morcollections.com and one of our representatives will do their best to accommodate your change.

You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up to 10 business days for your package to scan in transit.

If you did not receive your package, please confirm the shipping address and check other possible locations around the delivery area where the package could’ve been dropped or received by someone else.

Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 3 business days after the package is marked as delivered. If the package doesn’t arrive after 3 business days, please reach out to our customer service team no later than 10 business days after delivery and we will find a solution.

Please note that the customer will be responsible for any fees associated with a delivery address entered incorrectly.

If you are unsure of what size will work for you, please check out our size guide or fill out the contact form and one of our stylists can help you!

Yes, for custom bridesmaids or groomsmen outfits, please email mor@morcollections.com or fill out this form and our team will be in touch within 72 hours.

For any custom measurement orders, please email mor@morcollections.com. Please note additional charges may apply.